ProBlogger: How to Optimize Your Sales Funnel for Success

How to Optimize Your Sales Funnel for Success

Posted: 19 Dec 2010 05:05 AM PST

This post was written by the Web Marketing Ninja — a professional online marketer for a major web brand, who's sharing his tips undercover here at ProBlogger. Curious? So are we!

As online marketers, we often devote a large amount of time to finding ways to attract eyeballs to our online assets. We put such effort into simply get the readers there that we allow the rest to take care of itself. Money will flow, Ferraris will be purchased, and we can all retire nice and young…

Then we discover the concept of sales funnels.

You may already know what a sales funnel is, but if you don't, let me quickly describe it for you.

A sales funnel is a simple map of your lead-to-sale process.

Let's imagine you start with 1,000 leads (visitors to your web site).
100 might click on a sales page link for of one of your products.
50 might click your Order Now button and enter your shopping cart.
Ten complete the checkout process and buy the product.

So your sales funnel starts and 1,000 and ends in ten sales—that's a 1% conversion.

That's a bare-bones view of a sales funnel, but as you can see it takes four steps, not one, to increase the amount of sales your site delivers. If we put all our attention on attracting new visitors, we're essentially forgetting 75% of the puzzle—and we've all done that.

But that's not where online marketers go wrong!

It's not hard to sell people the idea of the sales funnel—it's simple to understand and easy to quantify. It's also been around for a long time. Offline sales professionals have been using it for decades.

The problem with the sales funnel is that in the offline world it's a simple and straightforward methodology, but in the online world, it's not.

The image below is a quick process map I prepared for a Managing Director of a large retail operation, who's focusing heavily on online strategy.

As you can see, that organization's sales funnel is a lot more complicated than the simple four-step process I mentioned above. There are some key points I want to highlight in this map:

Seven different types of traffic that visit the site.
There are multiple behaviors that we need to analyse: what pages visitors view, how long they stay, the navigational path, and their user profiles (locations, browsers, etc.).
There's a connection outcome, as well as a buy outcome.
A visitor can become a customer in a range of ways.

Now my idea of a funnel resembles something I use to fill my car with oil, and this looks nothing like it. This depiction reminds me more of the tubes game I play on my iPhone. In even more bad news, I made this process map in five minutes. The reality is that this business's online sales funnel is probably twice as complicated!

The key to sales funnel success

The key to creating a more successful sales funnel is: step away from the keyboard. While I work in an office, I actually have a whiteboard in my house. I actually use it, and it's better than any online tool I've seen for laying out the bare bones of a real, live sales funnel.

I start by detailing every single way people can enter the funnel, identifying where they have come from, what their persona is, and where they're at in the purchase cycle.

Then, I identify every activity that someone can undertake on the site: read some content, read some more content, subscribe to a newsletter, view a social media profile, buy something, or exit the site.

Finally I detail the measures I can put on each activity: time on page, entry path, exit path, and so on.

Then I start connecting the dots and putting together all the different pathways a visitor can take thought my funnel. The key here is not to change anything about your site yet.

Putting theory into practice

Once the funnel is mapped, and the measures are in place, I start collating reports at every step. What I'm trying to do here is understand how my funnel works in practice, not in theory.

Try this on your blog. Once you've collated enough information to start making decisions, I guarantee there will be obvious points of failure in your process, and they're likely to arise in two main areas:

a page that does a great job at encouraging a secondary behaviour (that is, rather than keeping someone in the sales funnel)
a page that fundamentally fails to move a customer to the next step in the funnel.

Initially, you'll probably feel like there is a lot to do, so you'll need to prioritize the changes you want to make. Focus on the areas that are costing you the most sales (which might actually be at the bottom end of your funnel).
With time, effort, and focus, you could see huge improvements in the performance of your site, without your having to attract one new visitor to your site. Sounds good to me!

Have you tweaked your sales funnel recently? What changes have worked best for you?

Stay tuned from most posts by the secretive Web Marketing Ninja—a professional online marketer for a major web brand, who's sharing his tips undercover here at ProBlogger. Questions? Suggestions? Email him.

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